Privacy policy

1. Introduction

Franck Studios is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

2. What Information We Collect

We collect information you provide directly to us, including:

•       Personal identification data: name, email address, phone number, billing and shipping address

•       Payment information: processed securely through Shopify Payments or third-party providers; we do not store full card details

•       Account data: if you create an account, your login credentials and order history

•       Communication data: messages you send us via email or contact forms

We also automatically collect usage data (pages visited, browser type, IP address), device data, and cookies.

3. How We Use Your Information

We use your personal data to process and fulfil your orders, send order confirmations and shipping updates, comply with legal obligations, improve our website, send marketing emails (if you have opted in), and prevent fraud.

4. Legal Basis for Processing (GDPR)

For customers in the European Economic Area (EEA), we process your personal data under the following legal bases:

•       Performance of a contract: processing your order and delivering your purchase

•       Legal obligation: complying with tax, accounting, and consumer protection laws

•       Legitimate interest: fraud prevention and improving our services

•       Consent: sending marketing communications (where you have opted in)

5. Sharing Your Information

We do not sell your personal data. We may share it with Shopify (our e-commerce platform), payment processors, shipping carriers, and legal authorities if required by law.

6. Cookies

We use essential cookies (required for cart and checkout), analytics cookies, and marketing cookies. You can control cookies through your browser settings.

7. Your Rights

Under GDPR, you have the right to access, rectify, or erase your personal data, restrict or object to processing, request data portability, and withdraw consent at any time. Contact us at Info@franckstudios.com to exercise these rights. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Data Retention

We retain your data as long as necessary to fulfil the purposes in this policy, including legal and accounting obligations (typically 7 years under Dutch law).

9. Contact

For questions about this Privacy Policy, contact us at: Info@franckstudios.com